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Terms of Use

PLEASE READ THESE TERMS OF USE (“AGREEMENT” OR “TERMS OF USE”) CAREFULLY BEFORE USING WWW.URBANVALLEYGIRL.COM (THE “SITE”) OR ANY SERVICE OFFERED BY URBAN VALLEY GIRL, LLC. (“URBAN VALLEY GIRL”, “UVG” ” “WE,” OR “US”). UNLESS YOU ACCEPT THIS AGREEMENT YOU ARE NOT AUTHORIZED TO USE THE SITE OR ANY URBAN VALLEY GIRL SERVICE. BY VISITING, BROWSING, OR USING THE SITE OR ANY URBAN VALLEY GIRL SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT INCLUDING ANY ADDITIONAL TERMS, CONDITIONS, AND POLICIES INCORPORATED BY REFERENCE INTO IT.

This Agreement applies to all Site visitors and users of the Site or Urban Valley Girl Services. If you don’t agree with any term or condition in this Agreement, please don’t use the Site or any Urban Valley Girl Service. If you have any questions, please refer to the Site’s FAQs at www.urbanvalleygirl.com/faq. If you don’t find your answer there, email us using this link: www.urbanvalleygirl.com/contactus.

 

  • WELCOME BEAUTY!
  • UVG operates an online  community on the Site and on social networking platforms controlled by UVG such as the UVG Facebook® and Google+ pages, the UVG Instagram® and Pinterest® boards, the UVG Twitter® feed and the UVG YouTube channel (collectively, the “UVG Online Community”). Our community is a place for you to express your unique beauty.
  • If you register on urbanvalleygirl.com you will become a “Beauty Insider”. There is no payment required to become a Beauty Insider.
  • You are not required to use social media at all to become a Beauty Insider. We hope you share your unique beauty with other Beauty Insiders in the UVG Online Community, but you are not required to do so.
  • UVG offers its community members six beauty services: Limitless Beauty Subscriptions, Points, UVG Offers and Giveaways (collectively, the “UVG Services”).
    • Limitless Beauty Subscriptions
    • Beauty Insiders  residing in the 50 United States, the District of Columbia, (“United States”) or Canada may subscribe to receive quarterly subscription boxes (“Limitless Beauty Boxes”) containing your specified hair bundles or hair wigs. UVG offers two different recurring payment options to subscribe to the Limitless Beauty Subscription : (1) an automatically billed monthly subscription (“Monthly Subscription”); and (2) an automatically billed annual subscription (“Annual Subscription”). You can subscribe here: www.urbanvalleygirl.com/subscription. Depending on the time of the month you subscribe for the service, there may be a waitlist to receive your first Limitless Beauty Box. You will not be billed until you are taken off the waitlist and a Limitless Beauty Box is being prepared for you. You can read more about the waitlist below.
    • Limitless Beauty Box Contents: Limitless Beauty Boxes contain your specified product selection.The contents of each Limitless Beauty Box is specific to Limitless Beauty Subscriber’s request. You customize your Limitless Beauty Box  based on the products available at the that time.

 

    • Monthly Subscription: By purchasing a Monthly Subscription, you agree to an initial and recurring Monthly Subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time, subject to the terms of our cancellation policy.
      • AUTOMATIC MONTHLY RENEWAL TERMS: Once you subscribe and are off the waitlist,  will automatically process your Monthly Subscription fee in the next billing cycle. UVG will continue to automatically process your Monthly Subscription fee each month at the then-current Monthly Subscription rate, until you cancel your subscription. We explain how to cancel your Monthly Subscription below at the Section “Cancellation Policy”.
    • Annual Subscription: By purchasing an Annual Subscription, you agree to an initial pre-payment for one full year of service (after you are off the waitlist). After one year and annually thereafter, you will be billed  a recurring Annual Subscription renewal fee at the then-current Annual Subscription rate. We will notify you before the renewal fee is billed. You may cancel your Annual Subscription anytime before the next billing cycle, subject to the terms of our cancellation policy.
      • AUTOMATIC ANNUAL RENEWAL TERMS: We bill your credit card for the Annual Subscription renewal fee in the first month of your next Annual Subscription.
      • For example, let’s say you purchased an Annual Subscription beginning in April 2018 and ending in March 2019. We will bill you for the second year (April 2019 to March 2020) in April 2019, unless you cancel your Annual Subscription before April 2019. You accept responsibility for all recurring charges prior to cancellation. Once you subscribe, UVG will automatically process your Annual Subscription fee at the then-current Annual Subscription rate. We explain how to cancel your Annual Subscription below at the Section “Cancellation Policy”.
    • Waitlist: Our Limitless Beauty Boxes are timed to ensure each subscriber receives their personalize box at the beginning of each quarter. Therefore, if you place an order in the middle of the quarter you will be on the waitlist until the beginning of the following quarter. You will automatically be charged for being the first month of the new quarter and subsequently every month therefore after.
    • Skip the Waitlist: At any time you can skip the waitlist by paying the pro-rated amount due at the time of signup. Skipping the waitlist is not required and is at each Limitless Beauty’s discretion.
      • You may cancel your Monthly Subscription at any time by logging into your account, clicking on My Account/Subscription & Purchases, and following the cancellation procedures described there. If you need help, feel free to email us using this link: support@urbanvalleygirl.com If you are on the waitlist you cannot cancel by logging into your account, so please email us using the same link to cancel your waitlist Monthly Subscription. If you cancel your Monthly Subscription, the cancellation will take effect for your next Limitless Beauty Subscription monthly billing cycle. You will not be eligible for a refund for monthly subscription fees paid prior to the month the cancellation takes effect. However, you may receive a credit for the prior month that maybe used for a future UVG purchase.  
      • Cancellation Policy for Annual Subscription Renewals: Annual Subscription fees are non-refundable. You may cancel your Annual Subscription renewal at any time after you are billed for the then-current year and before you are billed for the next year, by logging into your account, clicking on MyAccount/Subscription & Purchases, and following the cancellation procedures or by emailing us at support@urbanvalleygirl.com.If you cancel your Limitless Beauty Subscription you can re-subscribe any time, subject to the waitlist.
    • Limitless Beauty Subscription Returns: For Limitless Beauty Subscriptions, you have 3 calendar days from the date of receipt to initiate a return. You must use the following link www.urbanvalleygirl.com/claim to start the process. Due to the nature of the sale and federal laws, our refund policy is strictly defined below:

 

      • All returns must be made within 3 calendar days of mail receipt.
      • Hair must be unopened and in its original condition.
      • Hair cannot be tried on, brushed, combed out of taken out of its bundle. Hair may not be washed or processed in anyway.

If you have concerns about the Limitless Beauty Boxes you have received or any of the products in it, please email support@urbanvalleygirl.com  and we will be happy to work with you to address your concerns.

 

Points Program

    • Beauty Insiders residing in the United States or Canada may earn points redeemable on the Site (“Points”) for certain rewards products. You are automatically enrolled in the Points program when you become an active Beauty Insider Member and or by subscribing to the Limitless Beauty Subscription or by getting on the waitlist to subscribe. You can find our Points program here: www.urbanvalleygirl.com/points.
    • Earning Points: To earn Points, you must be an active Beauty Insider, Limitless Beauty subscriber or on the waitlist. You can earn Points in a variety of ways, including following UVG and referring your friends to UVG. Check out the Site’s Points page for more information.
    • Refer a Friend: You may earn points by referring a friend to join the UVG community through one of the referral methods described at the Site’s Points page. Please only refer friends whom you personally know. You may be disqualified from the Points program and forfeit all of your accumulated points if UVG learns that you are using the referral tools to send spam to people you don’t know. While you may send referral messages to as many friends as you like, you may only earn points for a maximum of 50 friends per calendar year who join UVG from your referral through email, text messages, or direct messaging through Facebook or Twitter. For purposes of this program, a calendar year is January 1 to December 31.
    • Points Balance: You can check your Points balance at any time by signing into your UVG account and checking your Points on the Site.
    • Redeeming Points: To redeem Points you must have an active Beauty Insider Membership or Limitless Beauty Subscription. If you are on the waitlist you cannot redeem Points until you are off the waitlist and purchase an active Limitless Beauty Subscription. Any earned Points remain in your account until they expire. Points are redeemable towards UVG products available on the Site as long as you have sufficient points. Your Points have zero cash value, so you cannot redeem them for cash or credit. To redeem your Points, simply go into your Account and view the Rewards available at that time. If you see something you like and you have earned the required number of Points, click the button that says “REDEEM THIS”. When you click this button, your Points will be used, and the Reward you have chosen will be shipped in your next Limitless Beauty Subscription shipping cycle.
    • Expiration of Points: Points expire one year from the date they were first earned even if you have an active Limitless Beauty Subscription or on the waitlist. If you don’t redeem your Points within this time frame, you will automatically forfeit them. Your Points Activity shows you the dates on which you earned your Points.
    • Limited Availability of Rewards: Rewards quantities are limited and are available only while supplies last.
    • No Returns: Redeeming points are not returnable for a refund or credit. Since Points have no cash value, we will not issue any cash or credit for them.
    • Effect of Limitless Beauty Subscription Cancellation: If you cancel your Limitless Beauty Subscription, we will save your Points until their expiration date one year from the date they were first earned. If you re-subscribe to the Subscription before the Points expire, your Points will be right there waiting for you, though they will be subject to expiration one year from the date they were first earned (see “Expiration of Points” Section above).
    • Questions: If you have any questions about the Points program, please visit us at www.urbanvalleygirl.com/faq.
    • UVG Offers
    • UVG sells 100% virgin hair and amazing hair products beauty on the Site to Limitless Beauties residing in the United States. You can find UVG Offers here: www.urbanvalleygirl.com.
    • How to purchase an UVG Offer: Go to www.urbanvalleygirl.com to find UVG Offers. We also post UVG Offers on our social media platforms on a regular basis, so keep an eye out for great products at great prices! You do not need to be a Limitless Beauty to purchase UVG Offers.
    • Limited Availability: UVG Offers are available for purchase only during the Offer period and only while supplies last, on a first-come, first-served basis. Quantities may be limited.
    • Receiving Your UVG Offer: If you purchase a UVG Offer, you will receive an email from UVG confirming all of the details of your order (“Confirmation Email”). Orders you don’t cancel (see “Cancellation of UVG Offer” Section below) will be shipped to the address on file in your UVG account. We ship by standard United States Postal Service (USPS). Certain UVG Offers may qualify for discounted or free shipping; all such UVG Offers will be clearly labeled.
    • Cancellation of UVG Offer: You may cancel your UVG Offer order after receiving the Confirmation Email, but only if we have not shipped the Offer to you. Please begin the cancellation process by using this link www.urbanvalleygirl.com/contactus  to cancel your UVG Offer.
    • Returns: Due to the nature of the sell and federal law, general returns from non- Limitless Beauty Members are not accepted. All Limitless Beauty Members please see Limitless Beauty Subscription Return. If you believe your item is defective, please use the link www.urbanvalleygirl.com/claim. All defective exchanges must be unused, in their original packaging and in new and sellable condition. Exchanges must be made within 3 calendar days from the date of receipt. Please use the link www.urbanvalleygirl.com/claim to begin exchange process.
    • Questions: If you have any questions about UVG Offers, please see our FAQs at: www.urbanvalleygirl.com/faq
    • Giveaways
    • Official Rules for Contests and Sweepstakes
    • Every month UVG runs contests, based on a combination of skill and chance, for Limitless Beauties to win free products, UVG credit or other merchandise. These contests are called “UVG Giveaways” (“Giveaways”).
    • We advertise our Giveaways through various means, depending upon the type of Giveaway and the channels we use. You can find out about them on urbanvalleygirl.com or through UVG’s social media channels that are part of the UVG Online Community.
    • Terms for Giveaways. Your participation in any Giveaway is subject to and governed by the official rules set forth here, along with any guidelines governing the social media additional terms (“Additional Terms”) outlined in the specific Giveaway listed on urbanvalleygirl.com (the “Specific Giveaway”).
    • Social Media Disclosure. All Giveaways also follow the guidelines of the social media channel on which the Giveaway is promoted. Giveaways are in no way sponsored, endorsed or administered by, or associated with the social media channel you use to learn about or enter the Giveaway. Entrants are providing their information to UVG and not to the social media channel, during the entry process. The information entrants provide will be used for administering the specific Giveaway and/or for marketing purposes in accordance with these Terms of Use and with UVG’s privacy policy, located at www.urbanvalleygirl.com/privacypolicy
    • No purchase necessary to enter or win a sweepstakes offered by UVG. In some cases, purchase may be necessary for entering contests. You can find information regarding whether purchase is necessary for a contest by checking the Additional Terms for the Specific Giveaway.
    • Eligibility Unless otherwise noted in the Additional Terms for the Specific Giveaway, UVG Giveaways are open to legal residents of the 50 United States and Canada (excluding the Province of Quebec), who are the age of majority in their jurisdiction (“Entrants”). Sweepstakes supervisors and members of their immediate families, are not eligible to participate or win. The Sweepstakes is subject to all applicable federal, state and local laws, rules and regulations. Void where prohibited.
    • Sponsor Unless otherwise outlined in the Specific Giveaway, the Sponsor of the Giveaway is Urban Valley Girl, LLC.  1968 S. Coast Hwy, Suite 898, Laguna Beach, CA 92651 (“Sponsor” or “UVG”).
    • Sweepstakes Period. The Sweepstakes begins and ends on the time and date outlined in the Specific Giveaway, according to Sponsor’s internal time clock. All times are listed in California time, whether Pacific Daylight or Pacific Standard Time.
    • Only one entry per natural person per Giveaway. Unless otherwise noted in the Specific Giveaway, you may only enter one time. Multiple entries for sweepstakes will not increase your chances of winning (you will still only receive one entry). If you enter more than once in a contest, only your last eligible entry will be counted.
    • You may enter as many current Giveaways as you are otherwise qualified to enter. In any given year, if your winnings exceed $600, your winnings may be considered by the IRS a taxable event, and UVG may be required to issue you a tax form 1099.
    • How to Enter. Follow the instructions contained in the Specific Giveaway to enter. In some cases, you may be asked to enter through a social media channel. In that case, you must have an account on that social media channel. All social media channels UVG uses to launch Giveaways are free to join and UVG makes commercially reasonable efforts to make sure Giveaways follow the guidelines set forth by the social media channel for promotions of that nature. IN ALL CASES WHERE YOU ARE REQUIRED TO PLACE HASHTAGS ON THE ENTRY, ALL HASHTAGS MUST BE INCLUDED OR YOUR ENTRY WILL NOT BE ELIGIBLE FOR THE SPECIFIC GIVEAWAY.
    • In the event the Specific Giveaway is a sweepstakes and the sweepstakes requires you to upload a photograph of yourself or show an image of yourself, you may upload any image that includes the requisite hashtags (so that we can find it), and you will be entered in the Specific Giveaway.
    • If the Specific Giveaway is a contest, you will be provided the judging criteria on which your entry will be judged.
    • Odds. The odds of winning depend upon the number of entries received.
    • Sweepstakes Winner Selection. On or within 48 hours of the sweepstakes close, and unless otherwise outlined in the Specific Giveaway, one (1) Entrant will be selected at random by Sponsor or its representative from among all eligible entries received (the “Selected Entrant”). In the event the Selected Entrant is a Canadian resident, s/he will be provided a skills question s/he must answer correctly in order to receive the prize.
    • Contest Winner Selection. At the close of the contest, all eligible contest entries will be judged by a panel of qualified judges using the judging criteria outlined in the Specific Giveaway, and the winner with the highest score will be deemed the winner (also “Selected Entrant”). In the event there is more than one winner to be determined, the Specific Giveaway will identify the number of winners and the specific prizes. In the event of a tie, those entries will be rescored.
    • Giveaway Winner Notification and Announcement. Unless otherwise noted, Selected Entrants will be announced publicly using the social media channel on which the Giveaway was launched, and contacted by way of direct message to be given instructions on how to claim their prizes. Only one attempt to contact the Selected Entrant will be made Selected Entrant will be required to respond (as directed in the direct message) within seven (7) calendar days of attempted notification. The failure to respond timely to the notification may result in forfeiture of the prize and, in such case Sponsor may, but is not obligated to select an alternate Selected Entrant.
    • Prize. The prize, the number of prizes, and the individual and total retail values of those prizes are listed in the Additional Terms of the Specific Giveaway.
    • Publicity. By participating in the Giveaway, any Entrant irrevocably grants the Sponsor and their respective successors, assigns and licensees, the right to use such Entrant’s, entry or submission, name, likeness, biographical information in any and all media for any purpose, including without limitation, commercial, advertising and promotional purposes as well as in, on or in connection with the Sweepstakes or other promotions, and hereby release the Sponsor from any liability with respect thereto, unless prohibited by law.
    • Prize Conditions. In cases where the prize in a Specific Giveaway exceeds $600.00, the Selected Entrant may also be required to complete additional paperwork, and may be required to provide Sponsor with her or his social security number and may be issued a tax form. In the event of a dispute about the identity of an Entrant, each entry will be declared made by the name and relevant information submitted at time of entry. Sponsor will not make multiple attempts to contact Selected Entrant.
    • No substitution, transfer, or cash redemption of prize permitted, provided however that Sponsor reserves the right to substitute a prize with another prize of equal or greater value should the advertised prize become unavailable for any reason.
    • Prizes are shipped only to the winner via ground shipping to the United States and Canada (excluding Quebec).
    • Conditions of Participating. By participating, Entrants agree to be fully and unconditionally bound by these terms, the Additional Terms, and the decisions of Sponsor ,and waive any right to claim ambiguity in the Giveaway or to claim ambiguity. Any portion of the Giveaway may be canceled, suspended and/or modified, in whole or in part, if in our opinion any fraud, technical failure or other factor beyond our control impairs the integrity or proper functioning of the Giveaway. Sponsor reserves the right in its sole discretion to disqualify any individual who is found to be tampering with the entry process or the operation of any Giveaway or Sponsor’s website, to be acting in violation of these terms, or to be acting in an unsportsman-like or disruptive manner, or with the intent to disrupt or undermine the legitimate operation of the Giveaway, or to annoy, abuse, threaten or harass any other person, and Sponsor reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law. Entrants may not enter with multiple identities or use any automated system, bot or other device or artifice to enter or obtain more than the maximum number of qualified entries. Sponsor reserves the right at its sole discretion to terminate any Giveaway and, if terminated, at its discretion, select the winner(s) either by applying the judging criteria, or, if a sweepstakes, in a random drawing from among all eligible, non-suspect entries received prior to action taken.
    • Limitation of Liability. If for any reason an entry is confirmed to have been erroneously deleted, lost or otherwise destroyed or corrupted, the Entrant’s sole remedy is another entry in the same Giveaway during the Giveaway period listed in the Specific Giveaway. Selected Entrants also agree to release, discharge, indemnify and hold harmless Sponsor and each of its respective officers, directors, employees, representatives and agents (collectively “Releasees”) from and against any claims, damages, disability, attorneys’ fees, and costs of litigation and settlement, as well as any liability due to any injuries, damages or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from: (i) use, redemption, acceptance, possession, ownership, or misuse of any prize, (ii) participation in any activity, event, or excursion offered in connection with the prize, (iii) use of any facility, service and/or accommodation related to the prize, or (iv) participation in any Sweepstakes-related activity or participation in any UVG Giveaways. The Releasees shall not be liable for: (i) late, lost, delayed, misdirected, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorized access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind caused by the prize or resulting from acceptance, possession or use of a prize, or from participation in the Giveaways; or (v) any printing, typographical, administrative or technological errors in any materials associated with these Giveaways. Without limiting the generality of the foregoing, Releasees are not responsible for computer malfunctions, network connections, email delivery problems, systems failure or incompatibility, typographical, technical or key-stroke errors, or interruptions in your internet service, and for incomplete, illegible, misdirected, misprinted, late, lost, damaged or stolen notifications. In the event Sponsor is prevented from continuing with a Specific Giveaway as contemplated herein by any event beyond its control, including but not limited to fire, flood, earthquake, explosion, labor dispute or strike, act of God or public enemy, or any federal, state or local government law, order, or regulation, or other cause not reasonably within Sponsor’s control (each a “Force Majeure” event or occurrence), then subject to any governmental approval which may be required.
    • Disputes and Jurisdiction. Disputes regarding these terms will be governed by the internal laws of the State of California. Decisions of Sponsor are binding and final. No claimant in any dispute involving Sponsor shall be entitled to claim or obtain indirect, punitive, incidental or consequential damages. Sponsor’s failure to enforce any provision in these Official Rules shall not constitute a waiver of that provision.
    • Shopper
    • UVG ShopperBy accessing UVG Shopper at www.urbanvalleygirl.com, you are agreeing to these Terms, and any other terms or policies we may link to from third parties that sell products through UVG Shopper (“Retail Partners”), or that are related to UVG Shopper. BECAUSE WE LINK TO OUR RETAIL PARTNERS’WEBSITES THAT WE DO NOT CONTROL, YOU MAY ALSO BE REQUIRED TO AGREE TO THE TERMS OF USE OF SUCH RETAIL PARTNERS’ SITES OR APPS AS WELL.
    • We’re Your Gateway to the Best in Beauty.  Currently, you must be an active Limitless Beauty Member to access UVG Limitless Shopper on our website or app (collectively,”UVG Limitless Shopper “), and you will be asked for the UVG Member email and password connected to your membership. UVG Shopper offers you amazing hair bundles and hair products, special offers, and services.
    • Product Availability. Because UVG Shopper is a marketplace that allows you to take advantage of the best our Retail Partners have to offer, we make efforts to ensure products displayed through UVG Shopper are available for purchase from the Retail Partner, but we cannot guarantee featured items are available, and we cannot guarantee their quantity or quality. Also, although we make every effort to display the product as it looks in real life, it’s not always possible to make it perfect every time. Screen displays and different viewing options mean your colors may display differently than the actual product. UVG is not responsible for the display of any color, texture or detail of its merchandise on your mobile or device screen and cannot and does not guarantee the accuracy of any representation. If you are dissatisfied with any item you purchase through UVG Shopper, please email us at support@urbanvalleygirl.com. You may also want to review our Return Policy below.
    • We try to keep our UVG Shopper tidy and up to date. Once we are alerted that an item is out of stock, we will attempt to remove the item promptly from display, but please be aware that display of an item is not a guarantee that the item is currently in stock nor is it a guarantee that the item will be available later. If you cannot find a particular item that you saw on an earlier visit, it’s probably out of stock.
    • Limits on Transactions. UVG Shopper is for individual use, and we do not authorize the purchase of our merchandise for resale purposes. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors. To enforce this policy, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
    • Pricing and Use in the United States. Prices are in United States (“U.S.”) currency. All information we collect and information related to orders through UVG Shopper is processed within the United States. Because product information in UVG Shopper is provided according to U.S. standards, we make no guarantees that UVG Shopper, and the products and services offered through UVG Shopper, are appropriate or available for use in locations outside the U.S. You agree to comply with all applicable laws, rules and regulations in connection with your use of UVG Shopper. It is possible that UVG Shopper may be downloaded from outside the U.S. If so, it is subject to government export control or other restrictions. UVG Cash, described below, may only be earned, redeemed, or cashed out within the U.S. and deposited in U.S.-based bank accounts. You acknowledge these restrictions and agree to either represent that you are not subject to them or agree you will comply with all applicable laws regarding the transmission of technical data exported from the U.S.
    • Creating an Account.  Currently, you must be an active UVG Member to use UVG Shopper. That means, when and if you use UVG Shopper, you will need to log into your account at www.urbanvalleygirl.com to access Shopper. Remember, it is your sole responsibility to maintain the confidentiality of your e-mail address, password and any other account identifiers related to any personal account you create in www.urbanvalleygirl.com or in the UVG App and to restrict access to your information.
    • Rebates, Coupons, and Special Offers.  From time to time, UVG will give you the opportunity to take advantage of special offers (collectively “Shopper Offers”) on UVG Shopper. All Shopper Offers are for a limited time only and while supplies last. The terms of these offers will be displayed in the area where you see the Shopper Offers, including their expiration dates and any other limitation or clarifications about how to redeem the Shopper Offers, including the item(s) eligible for the Shopper Offers. Shopper Offers are only for the products or services listed and unless otherwise indicated, for a single purchase or a single item per natural person. Coupons may not be used more than once, in most cases. Coupons and special offers may not be redeemed for cash, unless otherwise indicated.
    • UVG Cash. The UVG Cash Program (“UVG Cash Program”) is a loyalty and promotional program offered by UVG, which rewards eligible Members for shopping on UVG Shopper and maintaining a paid UVG Subscription. By maintaining a paid UVG Limitless Beauty Subscription and purchasing products on UVG Shopper, eligible Members can earn UVG Cash rewards (“UVG Cash”) which will be converted into cash back (real money) that will be issued to you once you have earned a minimum dollar amount in your UVG online account.
    • Eligibility.
    • To participate in the UVG Cash Program, you must be a legal resident of the U.S., provide a valid U.S. mailing address, and maintain your paid UVG Limitless Beauty Subscription continuously from the time you make an Eligible Purchase through the time your UVG Cash is credited to your online account (“UVG Cash Account”) and until your UVG Cash is either redeemed for UVG products or cashed out. Though you must continue to pay for your monthly Limitless Beauty  Subscription to be eligible to receive UVG Cash, there is no additional charge to enroll in the UVG Cash Program or to earn UVG Cash. IF YOUR PAID UVG SUBSCRIPTION IS CANCELLED FOR ANY REASON, OR YOU ARE NO LONGER AN ELIGIBLE UVG MEMBER, YOU WILL FORFEIT ALL OF YOUR PENDING AND AVAILABLE UVG CASH.
    • IF YOUR UVG CASH ACCOUNT BALANCE REMAINS BELOW $5 FOR TWENTY-FOUR (24) CONSECUTIVE MONTHS, THE AMOUNT IN YOUR ACCOUNT WILL BE FORFEITED and UVG may close the account permanently and cease to maintain your account records and access to the UVG Cash Program. Maintenance of your inactive account will not cause your account balance to become negative and will not cause you to owe money to UVG.
    • If you decide to pause your paid Limitless Beauty Subscription or skip a month, you will not be eligible to earn UVG Cash during the months your subscription is paused. Any UVG Cash earned prior to the pause period will remain in your account until you resume your Limitless Beauty subscription. Keep in mind that if your UVG Cash account balance remains below $5 for twenty-four (24) consecutive months, including the paused months, the amount in your UVG Cash Account will be forfeited.
    • Earning UVG Cash.
    • An eligible UVG Member has the opportunity to earn UVG Cash by making a purchase of eligible items through their account on UVG Shopper (“Eligible Purchase”). If you make an Eligible Purchase, the amount of UVG Cash disclosed on the product page where the eligible item is listed for sale will be included in your UVG Cash Account as “pending” UVG Cash. It can take up to one hundred and forty (140) calendar days for your “pending” UVG Cash to vest and become “available” UVG Cash, which may then be redeemed for UVG products or cashed out. You must remain an eligible UVG Member and maintain your paid UVG Limitless Beauty Subscription continuously until the UVG Cash is credited and becomes “available” in your UVG Cash Account, and until your UVG Cash is issued to you. We may, in our discretion, decide to make your pending UVG Cash available sooner. Until it is credited to your account and becomes available, the UVG Cash earned on an Eligible Purchase will be pending and will not be available for you to redeem or cash out. IF YOUR PAID SUBSCRIPTION IS CANCELLED FOR ANY REASON, OR YOU FAIL TO REMAIN AN ELIGIBLE MEMBER ON THE DAY THAT UVG CASH IS PAID OUT, ALL OF YOUR “PENDING” AND “AVAILABLE” UVG CASH WILL BE FORFEITED AND LOST.
    • Not all purchases on www.urbanvalleygirl.com are Eligible Purchases. Each product page will list the amount of UVG Cash that may be earned with the purchase, if any. If a product page does not state the amount of UVG Cash that may be earned with purchase, then the purchase of that item is not an Eligible Purchase and no UVG Cash will be earned on that purchase. Eligible Purchases do not include the purchase of gift cards and other credits. We reserve the right to exclude additional transactions or transaction types at any time. UVG Cash earned on an Eligible Purchase will be rescinded in the event that the Eligible Purchase is cancelled or is returned for a refund. UVG Cash may never be purchased.
    • When you shop with us or access your UVG Cash Account, we may tell you the amount of UVG Cash that you will earn should you make an Eligible Purchase, the amount of UVG Cash that is pending on a prior Eligible Purchase, the date that pending UVG Cash will be credited and become available, and/or the date your UVG Cash is expected to be cashed out. We will try to provide accurate information, but we cannot guarantee the accuracy of this information.
    • Receiving Cash Back.
    • From time to time, we will “cash out” the available balance in your UVG Cash Account, and provide it to you as “cash back.” You must have at least $5.00 in available UVG Cash in your account on the cash out date in order to receive cash back. A cash out may be issued in the form of a check drawn on a U.S. financial institution or through other payment methods that we may make available from time to time. Cash outs will be paid in U.S. Dollars only. We will mail checks to your U.S. mailing address on file.
    • UVG Cash may not be redeemed for the purchase of gift cards, or products and services sold by third parties, even if you purchase these items through the UVG Shopper App or on www.urbanvalleygirl.com.  We reserve the sole and exclusive right to determine which products may or may not be purchased with UVG Cash. UVG Cash is non-transferable.   Items purchased with UVG Cash may not be returned or exchanged for cash.
    • Receiving Cash Back.
    • From time to time, we will “cash out” the available balance in your UVG Cash Account, and provide it to you as “cash back.” You must have at least $25.00 in available UVG Cash in your account on the cash out date in order to receive cash back. A cash out may be issued in the form of a check drawn on a U.S. financial institution or through other payment methods that we may make available from time to time. Cash outs will be paid in U.S. Dollars only. We will mail checks to your U.S. mailing address on file.
    • TO BE ELIGIBLE TO HAVE YOUR UVG CASH CASHED OUT, YOU MUST MAINTAIN A PAID UVG SUBSCRIPTION CONTINUOUSLY FROM THE TIME YOU MAKE AN ELIGIBLE PURCHASE, UNTIL THE TIME THE UVG CASH IS CASHED OUT.   You must also establish and maintain an active online account with the information necessary to process the payment: a valid email address at which you are able to receive email, a valid U.S. mailing address at which you are able to receive mail, your first and last name, and a designated cash out method. Failure to provide and maintain this information may result in our inability to cash out or deliver your UVG Cash, and you will forfeit your UVG Cash.
    • Once your UVG Cash has been cashed out, it will no longer appear in your UVG Cash Account, and it will no longer be available.
    • IIf you continuously remain a paid UVG member, have at least $5.00 in available UVG Cash on the cash out date, your UVG Cash available balance will be cashed out automatically. We may tell you when your UVG Cash will automatically be cashed out, but we cannot guarantee the accuracy of this information and reserve the right to change the date on which your UVG Cash is cashed out. We may also offer additional cash out methods, or discontinue cash out methods at any time.
    • If you choose to receive a check from us, you must deposit the check within six (6) months of the date the check was issued. FAILURE TO DEPOSIT OR CASH THE CHECK WITHIN SIX (6) MONTHS WILL RESULT IN THE EXPIRATION OF THE CHECK AND UNDERLYING FUNDS, AND YOU WILL FORFEIT YOUR UVG CASH. We will not reissue an expired check, and we are not responsible for expired, undelivered or lost checks, unless required by law.
    • Please note that a credit and/or cash out of UVG Cash earned on Eligible Purchases made from some of our Retail Partners may be delayed due to delayed processing and reporting by these Retail Partners.  We reserve the right to delay a credit or cash out of UVG Cash at any time for any reason, including changes to our Retail Partners’ policies and procedures.
    • We are not responsible for lost or stolen payments, including checks. We are not responsible for payments delivered to the wrong address through no fault of our own or for payment errors made by payment partners.
    • Expiration
    • Available UVG Cash automatically expires if the balance in your account remains below $5 for twenty-four (24) consecutive months. You will also lose your available UVG Cash if your paid UVG Subscription is cancelled for any reason or if you fail to remain an eligible UVG Member.
    • Pending UVG Cash earned on an Eligible Purchase will not be credited if your paid UVG Limitless Beauty Subscription is cancelled for any reason, or you fail to remain an eligible UVG Member.
    • Program Limitations, Qualifications & Disclaimers.
    • The UVG Cash that is issued to you, whether received by electronic means or by check, may be taxable. You are solely responsible for reporting such items on your tax return and paying any associated tax liability.
    • UVG Cash has no cash value until it is issued. Any UVG Cash that is expired or forfeited will not be reinstated.
    • UVG may, in its sole and absolute discretion, cancel, modify, suspend or terminate the UVG Cash Program, including the availability of any person’s UVG Cash and the cash proceeds of UVG Cash, at any time, with or without notice. It is your responsibility to check these Terms, the UVG privacy policy and the UVG app regularly to determine whether these Terms or other terms of use included in your Agreement have been modified. Your continued participation in the UVG Cash Program or use of UVG Shopper shall be deemed to be your acceptance of any such modification. If you do not agree to any modification of these Terms, you must immediately cease participation in the UVG Cash Program.
    • We make no warranty in any respect as to any UVG Cash, merchandise, or service available through the UVG Cash Program.
    • Except for willful misconduct or gross negligence on the part of UVG, by participating in the UVG Cash Program, you release UVG and its parent, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the UVG Cash Program and/or the use of UVG Cash.
    • You agree to indemnify and hold UVG, its parent, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any party due to or arising out of your use of the UVG Cash Program.
    • Cancellations, Returns or Exchanges.Not happy?  Please check the return and exchange policy of the Retail Partner for the product you purchased for whether you can cancel, return, or exchange an order.  Note that the policy for each Retail Partner may differ. Some do not accept returns and others may require a restocking fee. You may request a list of our Retail Partners by submitting a request via email to support@urbanvalleygirl.com.If a return or exchange is possible, UVG will be happy to help. Just contact a member of our UVGCare team by emailing support@urbanvalleygirl.com.
    • When you return a product, any UVG Cash earned from that purchase and issued to you will be deducted from your refund. If the UVG Cash has not yet been issued, your UVG Cash Account will be adjusted accordingly.
    • Using the UVG App
    • By downloading and using the UVG app, you are able to access, browse, purchase products (we’ll call them “Products”). Products will be shipped to you by our Retail Partners from within the U.S.
    • Your use of the UVG software is governed by an end user license agreement (“EULA”) between you and UVG, and you agreed to that agreement when you downloaded the UVG app. If you have decided you do not want to comply with our EULA, you must not use the UVG App. UVG is the licensor of this App and grants you a limited right to use it for the purposes set forth in the EULA. Generally, the following terms apply:
      • UVG grants you a limited, nontransferable license to download and use the UVG App only for your personal and noncommercial purposes. You may download additional copies of the App to compatible Android devices that have been linked to the www.urbanvalleygirl.com customer account that you used to access the App in accordance with UVG’s rules and policies for the App.
      • Any information that we collect from you or your device will be subject to our EULA, privacy notice, or similar terms that we provide to you.
      • The UVG App is protected by copyright and other intellectual property laws and treaties. Unless otherwise expressly stated in the EULA you agreed to upon downloading the UVG App, we or our licensors own all title, copyright and other intellectual property rights in the UVG App, which is licensed, not sold.
      • You acknowledge and agree that UVG has no responsibility or liability with respect to your use of the UVG App or any content or functionality in the UVG App.
      • You agree to use the UVG App in compliance with all applicable laws, including all export and re-export restrictions and regulations of the Department of Commerce and other U.S. agencies and authorities that may apply to any app. We reserve the right to change, remove, suspend, or disable any App without notice or liability. We may modify, suspend or discontinue the UVG App, in whole or in part, at any time without notice.
      • The UVG App is operated in the U.S. We may restrict access to UVG Shopper and UVG Cash from other locations.
    • Your right to use UVG Shopper is determined by your compliance with these Terms and UVG’s willingness to continue to offer the UVG Shopper experience. We may discontinue the UVG Shopper experience at any time, at which point your rights will terminate, and while we will make reasonable efforts to notify you in advance, your rights may terminate without additional notice to you. In addition, your rights under this Agreement will automatically terminate without notice from us if you fail to comply with its terms. In case of such termination, you must cease all use of the UVG Shop, and we may immediately revoke your access to the UVG Shop without notice to you and without refund of any purchases. Any failure to comply with these Terms or your Agreement, any fraud or abuse relating to the accrual or receipt of UVG Cash or other rewards, or any misrepresentation of any information furnished to UVG or its affiliates by you or anyone acting on your behalf may result in the termination of your participation in the UVG Cash Program and forfeiture of your UVG Cash and other rewards. Any decision we make relating to termination or suspension of any person’s use of UVG Shopper or participation in the UVG Cash Program shall be final and binding in all respects. You understand that we are the sole determiner in cases of suspected abuse, fraud, or noncompliance with these Terms or your Agreement. Our failure to insist upon or enforce your strict compliance with these Terms or your Agreement will not constitute a waiver of any of our rights. We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms on the www.urbanvalleygirl.com website. Your continued use of UVG Shopper after the effective date of the revised Agreement terms constitutes your acceptance of the terms.
  • PRODUCT MANUFACTURE AND INGREDIENTS
  • We don’t manufacture any of the beauty products we send to you. All other Limitless Beauty Boxesor UVG Shop items and products distributed with Offers, Points and Giveaways are manufactured by their respective brands. You should read and strictly follow all product labels, packaging inserts and instructions, and manufacturer directions and warnings before using any product. We review the ingredients in each beauty product we distribute to confirm the ingredients comply with industry standards. It is your responsibility to review the ingredients as well, to avoid allergic reactions or other side effects personal to you.
  • U.S. residents who want to report a concern regarding any cosmetic product obtained from any source can contact the U.S. Food and Drug Administration at http://www.fda.gov/Cosmetics/ComplianceEnforcement/AdverseEventReporting/default.htm. Canadian residents can complete a Consumer Product Incident Report Form at www.hc-sc.gc.ca.
  • Eligibility to Use the Site and UVG Services
  • General: You may access the Site from anywhere in the world without incurring any fees or becoming a Limitless Beauty Insider. However, you will be required to join UVG and must be a legal resident of the United States or Canada to use certain Site features and UVG Services.
  • Residency: The Site is available to anyone in the world, but most of the UVG Services are limited to legal residents of the United States or Canada. The Limitless Beauty Subscription , the Points program and Giveaways are available to Limitless Beauties residing in the United States or Canada. Purchases made through UVG Shopper and the UVG Cash program are only available to Limitless Beautiesresiding in the United States. You must reside in the United States to be eligible for UVG Offers. Please note that we may sell items or include products in Limitless Beauty Boxes that are classified as ORM-D, which prevents us from shipping them to certain locations. We make no guarantee that you will be eligible to receive every product we sell or distribute.
  • Fees: It’s free to use the Site, earn Points and win Giveaways, but the Limitless Beauty Subscription, UVG Offers, UVG Shopper and the UVG Cash program services each require that you pay a fee or make a purchase.
  • Age: You are not authorized to access or use the Site or any UVG Service if you are under 13 years old. Individuals under 18 years old must at all times use the Site and UVG Services only in conjunction with and under the supervision of a parent, or the supervision of a legal guardian who is at least 18 years old. In all cases, that parent or legal guardian is the Site user (or Site member or UVG Limitless Beauty Subscriber, if applicable) and will be responsible for any and all use of the Site and UVG Services by the individual under 18.
  • Compliance: To be eligible to use the Site and UVG Services, you must comply with all local laws regarding online conduct and acceptable content and agree to pay all applicable taxes. Use of the Site is void where prohibited by law. You must also comply with these Terms of Use, the UVG policy documents listed below (if applicable to your use of the Site or UVG Services), and all other operating rules, policies, and procedures that UVG may publish from time to time on the Site, each of which is incorporated herein by reference and each of which UVG may update from time to time without notice to you:
  • Certain UVG Services may be subject to additional terms and conditions that UVG may post on the Site from time to time. To be eligible for such services, you must comply with those additional terms and conditions, which are incorporated by reference into this Agreement. See Section 5 below for more information regarding modifications to these Terms of Use.
  • UVG’s Right to Revoke, Suspend, or Restrict Eligibility: UVG reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. UVG may, in its sole discretion, for any reason, at any time, revoke, suspend, or restrict your access to the Site or any UVG Service. If UVG bans you from the Site or any UVG Service, you may not return to the Site or use that UVG Service for any reason or in any manner including with a new username or identity. In the event that you return, or attempt to return, to the Site or use the UVG Service after you’ve been banned, you will be deemed to have breached this Agreement, and UVG reserves the right to pursue all rights and remedies available at law or in equity with respect to such breach.
  • GENERAL TERMS OF USE FOR OUR SITE AND ALL THE UVG SERVICES
  • Member Account, Password, and Security: You are responsible for maintaining the confidentiality of your password and account, if any. You agree to: (a) immediately notify UVG of any unauthorized use of your password or account or any other security breach, and (b) ensure that you exit from your account at the end of each Site session. UVG will not be liable for any loss or damage arising from your failure to comply with this Section.
  • Account Information: In the course of your use of the Site or UVG Services, we may ask you for certain information including your name, email address, mailing address and credit card information (collectively, “Account Information”). Your Account Information must be up-to-date and accurate at all times. You agree that you are solely responsible for the accuracy and content of your Account Information. UVG’s Privacy Policy, which is incorporated herein by reference, explains what information we collect from you, how we collect it, how we use it, and how we protect it.
  • Account Transfer Prohibited: You may not transfer or sell your UVG account or username to any other party. You are fully responsible for all activity of your UVG account and username.
  • General Practices Regarding Site Use and Storage: You acknowledge that UVG may establish general practices and limits concerning Site use and storage. You agree that UVG has no responsibility or liability for the deletion, failure to delete or failure to store any reviews, product designs, data or other content the Site maintains or transmits. You acknowledge that UVG may, in its sole discretion, change these general practices and limits at any time, with or without notice to you.
  • Site Content: Other than content submitted to the UVG Online Community by users (“User Content”), we own, exclusively, all rights, title, and interest in and to the Site including all content, code, data, materials, the look and feel, design, and organization of the Site, and the compilation of the Site content, code, data, and materials (collectively, “Site Content”), including all copyrights, trademark rights, patent rights, database rights, moral rights, sui generis rights, and other intellectual property and proprietary rights therein. To the extent that we don’t own any Site Content, we have secured a license from the owner or licensor of such Site Content granting us the right to display it on the Site. Your use of the Site does not grant you ownership of any kind in any Site Content. Except as provided in these Terms of Use, you agree not to use, modify, reproduce, distribute, sell, license, or otherwise exploit any Site Content without UVG’s prior written permission.
  • You may access and view the Site Content and make single copies or prints of the Site Content at your own sole risk, only for your personal, non-commercial, and internal use.
  • User Content: You must own all User Content you submit to any UVG Online Community or you must have the copyright owner’s written permission to use it. You alone are responsible for the content and consequences of each of your activities in the UVG Online Community and you submit User Content at your own risk.
  • UVG does not claim ownership rights in your User Content. When you submit User Content to any UVG Online Community you grant us a license to use such content, but you retain ownership.
  • By uploading User Content on the Site, you grant UVG a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sublicensable (through multiple tiers) right to exercise the copyright, publicity and database rights you have in the User Content, in any form, media, or technology now known or later developed. You agree to allow UVG to store, translate or reformat your User Content on the Site and display your User Content on the Site in any way UVG chooses, for any purpose whatsoever, including for promotional or commercial purposes, without compensation or accounting to you and without further recourse by you. We will only use personal information in accordance with our Privacy Policy.
  • Re-Posting User Content: It’s possible for an outside website or third party to re-post your User Content. You agree to hold UVG harmless for any dispute concerning such re-posting. UVG assumes no responsibility for any third party’s intellectual property infringement of User Content.
  • Trademarks: The trademarks, logos, service marks, and trade names (collectively the “Trademarks”) displayed in the UVG Online Community or through the UVG Services are registered and unregistered Trademarks of ours and others and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders, or that are likely to cause customer confusion, or in any manner that disparages or discredits the rights holders. All Trademarks not owned by us that appear in the UVG Online Community or through the UVG Services, if any, are the property of their respective owners. Nothing contained on the Site grants, by implication, estoppel, or otherwise, or should be construed as granting, any license or right to use any of the Trademarks displayed in the UVG Online Community without our written permission or that of the third-party rights holder.
  • Prohibited User Conduct: You agree that while using the Site and UVG Services, you shall not: (1) submit any content to the Site that is false, defamatory, objectionable or otherwise illegal; (2) impersonate any person or entity, whether actual or fictitious, including anyone from UVG, its affiliates, or another Limitless Beauty Insider; (3) misrepresent your affiliation with any third party; (4) post or republish third party advertising on any part of the UVG Online Community; (5) attempt to gain unauthorized access to other computer systems through the Site; or (6) use the Site or UVG Services in any unlawful, harassing, or intimidating manner, or in any manner that harms us or anyone else, as determined in our sole discretion.
  • Information on the UVG Online Community: We control and operate the Site from the United States. UVG does not control User Content postings to the remainder of the UVG Online Community. The views expressed in the UVG Online Community do not necessarily reflect or represent the views of UVG, its staff or stylists.
  • UVG reserves the right, but does not and shall not have an obligation, to monitor and review all User Content in the UVG Online Community and to edit or remove any information or materials that are in violation of this Agreement or applicable law. UVG also reserves the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation, or government request.
  • You may find some User Content to be offensive or inaccurate. If you have concerns regarding User Content posted by others, please contact UVGCare at support@urbanvalleygirl.com. We will review your concerns in good faith. If you want us to remove User Content posted by you, please contact UVGCare at support@urbanvalleygirl.com. We will remove your User Content as soon as reasonably possible. Please also review our Copyright and Intellectual Property Policy.
  • Linking to the Site: You agree that any time you link to the Site from another website, such link must connect to the full version of an HTML formatted Site page. You are not permitted to link directly to any image hosted on the Site, such as using an “in-line” linking method to cause the image hosted by us to be displayed on another Site. You agree not to link to the Site in any manner such that the Site or any Site page is “framed,” surrounded, or obfuscated by any third-party content, materials, or branding. We reserve all of our rights under the law to insist that any link to the Site be discontinued and that the link open in a new browser window. We may revoke your right to link to the Site from any other site at any time upon written notice to you.
  • Fees and Billing: Prices are quoted in U.S. dollars. You agree to pay in full the price for each UVG Service involving your purchase of a product by credit card, debit card, or by any other payment means acceptable to UVG as each payment, if any, is due. You agree to pay all applicable taxes, if any. If UVG does not receive timely payment from your credit card or debit card issuer or its agents, you agree to pay all amounts due upon demand by us.
    • AUTOMATIC RENEWAL TERMS: For UVG Services subject to automatic renewal, you agree that UVG may submit periodic charges (monthly or yearly) until you provide notice that you wish to terminate the authorization or change your payment method. You agree that such notice will not affect charges submitted before UVG could reasonably act.
  • Our total price for any UVG Service involving your purchase of a product (Limitless Beauty Subscriptions and UVG Offers services) will include the price of the product plus any applicable sales taxes. Such sales taxes are calculated based on the shipping address on file with UVG and the sales tax rate in effect at the time of purchase. We will charge tax only in jurisdictions where the goods sold over the Internet are taxable. Further, Points redeemable for Rewards may be taxable, depending on the value of the item and any tax laws applicable to you. You are solely responsible for reporting such items on your tax returns and for paying any associated tax liability.
  • Unless otherwise indicated, our total price for any UVG Service involving your purchase of a product will include shipping and handling fees. Limitless Beauty Boxshipments to Canada are subject to a shipping fee.
  • Risk of Loss: A third-party carrier will ship any merchandise you purchase from our Site. Title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.
  • Professional Advice Disclaimer: Any information we provide to you, including product descriptions and instructions, is for informational purposes only. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions, and manufacturer directions and warnings before using any product. When appropriate, you should seek independent professional advice.
  • Warranty Disclaimer: UVG AND UVG’S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS PROVIDE THE SITE AND UVG SERVICES “AS IS,” “AS AVAILABLE,” AND WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. UVG AND UVG’S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ADDITIONALLY, NO ADVICE OR INFORMATION FROM UVG TO YOU, WHETHER WRITTEN OR ORAL, SHALL CREATE ANY WARRANTY. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
  • YOU AGREE THAT YOUR USE OF THE SITE, THE UVG ONLINE COMMUNITY, AND THE UVG SERVICES SHALL BE AT YOUR OWN SOLE RISK, AND THAT UVG HAS NO LIABILITY FOR ANY LOSS RESULTING FROM SUCH USE.
  • Liability Limit: IN NO EVENT SHALL UVG OR UVG’S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE SITE OR UVG SERVICES, INCLUDING LOST PROFITS, PERSONAL INJURY, EMOTIONAL DISTRESS, DEATH, AND ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
  • THE LIABILITY OF UVG AND UVG’S OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS TO YOU OR ANY THIRD PARTY IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF: (1) THE TOTAL FEES, IF ANY, YOU PAY TO UVG IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY; AND (2) USD$100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
  • Indemnity: YOU AGREE TO INDEMNIFY AND HOLD UVG AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF: (1) YOUR BREACH OF THIS AGREEMENT INCLUDING THE DOCUMENTS IT INCORPORATES BY REFERENCE; (2) YOUR VIOLATION OF ANY LAW; OR (3) YOUR VIOLATION OF ANY RIGHT OF A THIRD PARTY. UVG RESERVES THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, AND IN SUCH CASE, YOU AGREE TO COOPERATE WITH UVG’S DEFENSE OF SUCH CLAIM.
  • LEGAL DISPUTES
  • PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND UVG HAVE AGAINST EACH OTHER ARE RESOLVED.
  • If a dispute arises between you and UVG, we are likely to be able to resolve your matter quickly and to your satisfaction.  Please contact our customer support team by sending us an email to support@urbanvalleygirl.com.  Please indicate the nature of your complaint and we will do our best to get back to you with a reasonable solution as quickly and efficiently as possible.  We may ask you to provide us with more information. We trust we will be able to address your complaint without delay and to your satisfaction.
  • If you are a resident of the U.S. or Canada, and you have availed yourself of our customer service department without satisfaction, you and UVG all agree to resolve any remaining dispute arising out of or related to this Terms of Service, the Privacy Policy or our service through final and binding arbitration. This applies to all kinds of claims under any legal theory, unless the claim fits in one of the exceptions in the exceptions to Agreement to Arbitrate sub-section. It also applies even after you stopped using UVG Shopper, are no longer an UVG Limitless Beauty  Subscriber, and/or have deleted your UVG account.
  • An arbitration proceeding is before a neutral arbitrator instead of a judge and jury, so you and UVG each agree to give up the right to a trial before a judge and jury. Arbitrations are not identical to litigation and have different rules than standard court proceedings.  For instance, arbitrations may involve lawyers, but they are less formal than lawsuits in courts. An arbitrator can award the same relief to an individual that a court can award. If either UVG or you do not like the arbitrator’s decision, the courts only have a limited ability to change the outcome of arbitration or make the arbitrator reconsider his or her decision.
  • If we have a dispute about whether this agreement to arbitrate can be enforced or applies to our dispute, we all agree that the arbitrator will decide that, too.
  • Legal Disputes: Prohibition of Class and Representative Actions and Non-Individualized Relief.
  • YOU AND UVG AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND UVG AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
  • If a dispute arises between you and UVG, we are likely to be able to resolve your matter quickly and to your satisfaction.  Please contact our customer support team by sending us an email to support@urbanvalleygirl.com.  Please indicate the nature of your complaint and we will do our best to get back to you with a reasonable solution as quickly and efficiently as possible.  We may ask you to provide us with more information. We trust we will be able to address your complaint without delay and to your satisfaction.
  • If you are a resident of the U.S. or Canada, and you have availed yourself of our customer service department without satisfaction, you and UVG all agree to resolve any remaining dispute arising out of or related to this Terms of Service, the Privacy Policy or our service through final and binding arbitration. This applies to all kinds of claims under any legal theory, unless the claim fits in one of the exceptions in the exceptions to Agreement to Arbitrate sub-section. It also applies even after you stopped using UVG Shopper, are no longer an UVG Limitless Beauty Subscriber, and/or have deleted your UVG account.
  • An arbitration proceeding is before a neutral arbitrator instead of a judge and jury, so you and UVG each agree to give up the right to a trial before a judge and jury. Arbitrations are not identical to litigation and have different rules than standard court proceedings.  For instance, arbitrations may involve lawyers, but they are less formal than lawsuits in courts. An arbitrator can award the same relief to an individual that a court can award. If either UVG or you do not like the arbitrator’s decision, the courts only have a limited ability to change the outcome of arbitration or make the arbitrator reconsider his or her decision.
  • If we have a dispute about whether this agreement to arbitrate can be enforced or applies to our dispute, we all agree that the arbitrator will decide that, too.
  • Exceptions to Agreement to Arbitrate.
  • We all agree that we will go to court to resolve disputes relating to:
    • Your or UVG’s intellectual property (for example, trademarks, trade dress, domain names, trade secrets, copyrights or patents); or
    • Any claim made in small claims court either in Santa Clara County, California, in the country where you live, or some other place we both agree on, if it qualifies to be brought in that court.
  • No Class Actions.
  • We all agree that we can only bring a claim against each other on an individual basis.
    • That means:
    • Neither you nor UVG can bring a claim as a plaintiff or class member in a class action, consolidated action or representative action.
    • The arbitrator cannot combine more than one person’s claim into a single case, and cannot preside over any consolidated, class or representative arbitration proceeding (unless we both agree to change this).
    • The arbitrator’s decision or award in one person’s case can only impact the person who brought the claim, not other users of our Service, and cannot be used to decide other disputes with other users.
  • The Arbitration Process.
  • The American Arbitration Association (AAA) will manage the arbitration between you and UVG, and AAA’s rules and procedures (including their Supplementary Procedures for Consumer-Related Disputes, if applicable) will be used. If something in these Terms is different than AAA’s rules and procedures, then we will follow these Terms instead. You can look at AAA’s rules and procedures on their website www.adr.org or you can call them at 1-800-778-7879.
  • You are allowed to select the arbitration location as being in the county or province where you live or in Orange County, California.  We can also choose a third location if we mutually agree.
  • If your claim is for less than $10,000 (US), you do not need to attend the arbitration in person.  You can have a hearing by phone. If your claim is for more than $10,000, we will look to and follow the AAA for guidance.
  • While most arbitrators render a verbal decision, both you and UVG have the right to request the arbitrator to put his or her decision or award, or his or her reasons for the decision or award, in writing. Once a decision is rendered, UVG and/or you can ask a court to confirm it.  In some very limited circumstances, we may be allowed to ask a court to change the decision or award. This is information you will be provided should the arbitration process prove unsatisfactory.
  • Arbitration Costs.
  • If your claim is for $10,000 (US) or less, UVG is open to paying your filing, administration and arbitrator fees associated with the arbitration, upon request to the AAA.  You must tell the AAA at the time you begin the arbitration proceeding. UVG will be notified of your request.
  • If your claim is for more than US $10,000, and arbitration is too expensive for you to afford when compared to filing a lawsuit in court, UVG will pay for as much of your part of the filing, administration and arbitrator fees as the arbitrator decides is necessary to make the arbitration not too expensive for you.
  • We won’t try to have you pay us back for covering your fees and we won’t try to make you cover our fees unless the arbitrator decides that your claims are frivolous and it is fair to make you do this under the circumstances.
  • Applicable Law.
  • The Federal Arbitration Act (including its procedural provisions) is the law that will be applied to determine whether these dispute resolution provisions regarding arbitration and class action can be enforced and how they should be interpreted.
  • Apart from that, if you are U.S. resident, these terms and our relationship will be governed by California law, except for its conflicts of laws principles. If you reside outside of the U.S., these Terms of Service and our relationship will be governed by English law, except for its conflicts of laws principles.
  • Any dispute or claim arising from or relating to the Agreement or the UVG Shopper is subject to the binding arbitration, governing law, disclaimer of warranties and limitation of liability and all other terms in these Terms of Use.
  • Choice of Law: This Agreement shall in all respects be governed by the laws of the State of California and the United States of America, without regard to choice of law provisions. The U.N. Convention on Contracts for the International Sale of Goods (1980) shall not apply to this Agreement.
  • No Waiver: No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term, and UVG’s failure to assert any right under this Agreement shall not constitute a waiver of such right or provision.
  • Entire Agreement: These Terms of Use, together with our Privacy Policy, Cookie and Tracking Policy, Copyright and Intellectual Property Policy, Community Guidelines, and all other operating rules, policies, procedures, and additional terms that UVG may publish from time to time on the Site, constitutes the entire agreement between you and UVG concerning your use of the Site and UVG Services. UVG reserves all rights not granted under this Agreement.
  • Severability: If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect.
  • No Agency: You and UVG are independent contractors. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
  • Notice: Except as explicitly stated otherwise, any notice required or permitted by this Agreement must be in writing. Any notice to UVG must be given by postal mail to UVG, Attention: Legal Department, 1968 S. Coast Hwy. Suite 898, Laguna Beach, CA 92651. Any notice to you may be given: (1) to the email address you provide to UVG during registration or when your email address changes, in which case notice will be deemed sufficient 24 hours after the email is sent unless the sending party is notified that the email address is invalid; or (2) by certified mail, postage prepaid, return receipt requested, to the last mailing address you provided to UVG, in which case notice will be deemed sufficient three days after the mailing date.
  • For intellectual property issues, please provide notice as specified in UVG’s  Copyright and Intellectual Property Policy.
  • Survival: The provisions of this Section 4 shall survive termination or expiration of this Agreement.
  • MODIFICATIONS TO TERMS OF USE
  • We may change the Agreement or these Terms of Use at any time for any reason by updating this posting. You are responsible for periodically reviewing these Terms of Use for revisions. Changes in the Terms of Use will be effective when posted. If UVG makes a material change, UVG will notify you here in this Terms of Use Agreement or by any other means we deem appropriate. UVG may determine, in its sole discretion, in good faith, what constitutes a “material change” using common sense and reasonable judgment. Your use of the Site or any of the UVG Services after we have modified this posting will constitute your acceptance of any changes.
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