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EXCHANGE & RETURN

EXCHANGE POLICY 

ALL OF OUR PRODUCTS GO THROUGH RIGOROUS TESTING BEFORE SHIPMENT. HOWEVER, IF YOU BELIEVE YOUR PRODUCT IS DEFECTIVE, YOU HAVE 3 CALENDAR DAYS FROM THE DATE OF MAIL RECEIPT TO EXCHANGE YOUR PURCHASE. HOWEVER DUE TO THE NATURE OF SALE AND FEDERAL LAW ITEMS MUST MEET THE BELOW CRITERIA:

  • HAIR MUST BE UNOPENED AND IN ITS ORIGINAL CONDITION.
  • HAIR CANNOT BE TRIED ON, BRUSHED, COMBED OUT OR TAKEN OUT OF ITS BUNDLE. HAIR MAY NOT BE WASHED OR PROCESSED IN ANYWAY.

PLEASE CONTACT SUPPORT@URBANVALLEYGIRL.COM AND WE WILL BE HAPPY TO ASSIST.

 

REFUND POLICY

THERE ARE NO REFUNDS. ALL SALES ARE FINAL.

 

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